New Digital Ai Gate System
I just returned from my mother's home and her HOA installed a new gate system that has an amazing digital screen, ai plate recognition, connection to 3rd party customer service.
I know she pays less in HOA fees and so I do not believe the system is that outrageous in pricing. I am awaiting to get the company and brand from her.
I will share.
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Here is my issue which was presented to our wonderful Revolve association Mgr. Marti Mello. Pls read it with empathy & understandings for what we have gone through đ
Hello Marti
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My husband is currently under Home care where Nurse comes once a week  Last Friday Nurse came in the morning. One gate wasnât letting him in so he chose to look up another access & made the appointment. Same afternoon another Nurse had to cone to draw blood for serious condition my husband has. Nurse tried numerous times entering our 4 digit code @ Serrano gate but unsuccessful so I offered to meet her @ the gate. By the time I reach she had to leave for her next appointment.  But when I turned around & tried to enter through the gate the arm opened but gate didnât & arm fell on the hood of my Leased Tesla. Not acceptable at all đĄđI was livid as urgent health issue wasnât taken care of due to gate issues & on top of that what happened to me & my car. I called your office but it closed @ 1 pm on Friday. Call went to answering svc. I left a detailed msg for Marti specifically to address the issue & call bk. Thank god no damage that I could see to the car after coming home. Today is Tuesday past 5pm no call bk from you our Parkridge  community Assoc mgr until after 5 pm which is unacceptable & unprofessional.Â
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This morning my husband off for PT appointment & tried to go through goldenrod exit gate wasnât working. So he had to turn around & use the other gate. After PT appt he went again to see if goldenrod gate worked. Nope. Arm went up but gate did not open.
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Problem with community gate started with previous association. Last time our 3 digit code worked for us prior to 8-2024 b4 Revolve association took over. My last appeal to you fix this serious gate issue. Â Assign new 3 digit code to work with my cell xxx. I DO NOT prefer giving out my 4 digit code to vendors, therapists & nurses. Unsafe for HOwners. Â Way too many Empty promises have been given out. Now really show up & get the job done.Â
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Regards
Varsha Parikh
She called me yesterday after 5 pm with same lame excuse of âwe are doing everything in our power to address the issue informing the gate company. Nothing more we can do.â After 10 minutes call she abruptly hangs up & sends me her same response via email. Fridayâs urgent issue gets a call bk Tuesday after hours because I sent abv email. I donât have patience or understanding for incompetent people be it assoc or the gate company. I have to write here after almost 1.5 yrs of issue with gate codes & gate as we all have gone through. Thx for reading me & hope no one has to deal with such.
Mrs Parikh